If you’ve tried solving a problem or concern informally by talking to your manager but you’re not satisfied, you can make a formal grievance complaint in writing.
Your employer should have a written grievance procedure that tells you what to do and what happens at each stage of the process. After raising the grievance you’ll have a meeting to discuss the issue. You can appeal if you don’t agree with your employer’s decision
You and your employer should follow the ACAS code of practice on disciplinary and grievanceprocedures. Otherwise, if you take your claim to an employment tribunal, any compensation you might get could be adjusted by up to 25%.
Your employer should put their grievance procedure in writing and share it with all staff, e.g. on the company intranet or in the HR manual.
It should include information about:
- how to set out the details of your grievance in writing
- who to send your letter to
- who to write to if the normal contact person is involved in the grievance
- a meeting with your employer to discuss the issue
- how to appeal your employer’s decision
- how long each stage should take
Following this procedure your employer should write to you giving their decision and pointing out the procedure for you to make an appeal, should you so wish.