Consumer - Reynolds Parry Jones


The Consumer Rights Act 2015 came into effect on 1 October 2015.

It has consolidated earlier legislation and added new rights on the purchase of digital content where previously the law was unclear. Specifically, the Act gives new consumer rights in the following areas;

  • When goods are faulty
  • When digital content is faulty
  • When services do not match up to what has been agreed, or when they are not provided with reasonable care and skill
  • Unfair terms in a contract
  • When a business is acting in a way which is not competitive
  • Written notice for public enforcers, such as Trading Standards
  • Greater flexibility for public enforcers to respond to breaches of consumer law, such as seeking redress for consumers who have suffered harm.

In addition the Act provides for greater use of ADR (Alternative dispute Resolution).

If you have an issue, as a consumer, with a supplier of goods or services of any nature contact our dispute resolution specialist for advice and assistance on your rights.

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