Client Satisfaction Survey - Reynolds Parry Jones LLP

Client Satisfaction Survey

About You

This is OPTIONAL so you can remain entirely anonymous - but please provide details if you are comfortable doing so.

Please note that your name, should you provide this could be published alongside any review you are happy to leave in the review section later in this survey. If you wish to remain anonymous, please leave this name section blank.

Name

Email address

About Us

Who did you primarily deal with at our Firm?

Partner

Which partner oversaw your matter (if you recall?)

Staff Member

Which staff member did you deal with?

Area of Firm

With which area of the firm did you consult?

Our Performance

Please rate how satisfied you were with our performance by marking the appropriate answer

Legal Representative

How satisfied were you with your legal representative?

Understanding Needs

How satisfied were you that the legal representative understood your needs and the information that you required?

Clear Communications

How satisfied were you that we explained things in a simple, clear manner that you could understand?

Speed of Response

How satisfied were you with the speed of our responses to your queries?

Progress

How satisfied were you that we kept you informed of the progress of your matter?

Timescales

How satisfied were you that we met agreed timescales?

Our Approach

How satisfied were you that our staff were friendly and approachable?

Did What We Agreed

How satisfied were you that we did what we agreed at the outset?

Fees Estimate

How satisfied were you that we outlined the cost of your legal advice at the beginning of the process?

On-going Cost Information

How satisfied were you that we kept you informed of the cost of your legal advice throughout the process?

Value For Money

How satisfied were you with the value for money received?

Why did you instruct us?

Please tick all that apply

How likely is it that you would recommend us?

(0 is very unlikely and 10 is highly likely?)

Suggestions for Improvement

How could we improve our service?

Review for Publication

We would be grateful if you could leave a review. Your feedback, positive or negative, will help us improve our service. Please note that any comment you leave here may be published verbatim for marketing purposes, which may include publication on our profile with online review sites.

Please do not include any of your personal details in your comment below as comments may be used exactly as provided without any screening for sensitive information.

Help You

Could we help you with other business or personal legal services (such as property, disputes, family, wills or commercial)? If so please provide us with your contact details and we will be in touch.
Phone number:
Service required:

Finally - thank you for your time, and for helping Reynolds Parry Jones LLP with your valued feedback.

If you would like to see full details of our data practices please visit our Privacy Policy and if you have any questions please email Partners@rpj.uk.com.

Call Us

Call Us

Our opening hours are Monday to Friday
8.45am to 5.30pm Call us on 01494 525941
Call Us

Request a Call From Us

Let us know when is convenient and we will try
and call you when best for you Request a call >
Call Us

Sign Up For Updates

Sign up to our newsletter for regular legal updates and useful information Sign up >
lower logos left
lower logos right