Client Satisfaction Survey - Reynolds Parry Jones LLP

Client Satisfaction Survey

About You

This is OPTIONAL so you can remain entirely anonymous - but please provide details if you are comfortable doing so. However, please note that should you provide a first name this could be published alongside any review you are happy to leave in the review section later in this survey. If you wish to remain anonymous please leave this name section blank.

Client name

Email address

About Us

Area of Firm

With which area of the firm did you consult?

Staff Member

Who from our firm oversaw your matter (if you recall?)

Recommend Us?

Based on your experience, how likely would you be to recommend us to a friend, family member or colleague?
(0 is very unlikely and 10 is highly likely?)

Our Service

Please rate how satisfied you are by marking the appropriate answer

Understanding Needs

How satisfied were you that the legal representative understood your needs?

Progress

How satisfied are you that that you have been kept informed on the progress of your matter?

Timescales

How satisfied were you that we met agreed timescales?

Our Approach

How satisfied were you that our staff were friendly and approachable?

Did What We Agreed

How satisfied were you that we did what we agreed at the outset?

Our Communication

Please rate how satisfied you are by marking the appropriate answer

Clear Communications

How satisfied were you that we explained things in a simple, clear manner that you could understand?

Speed of Response

How satisfied were you with the speed of our responses to your queries?

About Costs

Please rate how satisfied you are by marking the appropriate answer

Fees Estimate

How satisfied were you that we outlined the cost of your legal advice at the beginning of the process?

On-going Cost Information

How satisfied were you that we kept you informed of the cost of your legal advice throughout the process?

Value For Money

How satisfied were you with the value for money received?

Why did you instruct us?

Please mark all that apply

Suggestions for Improvement

How could we improve our service? Any comments made here will be treated as confidential.

Help You

Could we help you with other business or personal legal services (such as property, disputes, family, wills or commercial)? If so please provide us with your contact details and we will be in touch.

Review

We would be grateful if you could leave a review. Your feedback, positive or negative, will help us improve our service.

Please note that any comment you leave here will appear on our profile on the ReviewSolicitors online review platform and may be used for other marketing purposes. Please do not include any personal details as comments may be used exactly as provided without any screening for sensitive information.

Finally - thank you for your time, and for helping Reynolds Parry Jones LLP with your valued feedback.

If you would like to see full details of our data practices please visit our Privacy Policy and if you have any questions please email Partners@rpj.uk.com.

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